Exchange Policy

Thank you for choosing Bigger Than Life for your custom products. We strive to provide you with high-quality items that meet your expectations. However, if you need to exchange any of the following custom products - Custom Backpack, Custom T-Shirt, Custom Drawstring Bag, or Vibrant Visions Custom Duffle Bag - please review our exchange policy below:

  1. Eligibility:

    • Exchanges are only available for custom products purchased directly from Bigger Than Life.
    • The item(s) must be in their original condition, unused, and with all tags and labels attached.
    • The exchange request must be made within 14 days of receiving the product(s).

  2. Exchange Process:

    • To initiate an exchange, please contact our customer support team either by phone or email. Provide your order details and the reason for the exchange.
    • Our customer support team will guide you through the exchange process and provide you with a return merchandise authorization (RMA) number.
    • Once you receive the RMA number, carefully package the item(s) to be exchanged, including all original packaging materials.
    • Include a note inside the package with the RMA number, your contact information, and the desired size or design for the exchange.
    • Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method for your protection.

  3. Exchange Conditions:

    • If the desired size or design for the exchange is available, we will ship the new item(s) to you.
    • If the desired size or design is not available, we will provide you with alternatives or issue a store credit for the value of the returned item(s).
    • The customer is responsible for any price differences in the exchanged item(s).
    • If the exchange is due to an error on our part (e.g., wrong size, defective item), we will cover all exchange-related expenses.

  4. Non-Exchangeable Items:

    • Custom products with personalized names, images, or text specific to an individual are not eligible for exchange unless there is an error on our part.
    • Products that show signs of wear and tear, damage, or alterations by the customer are not eligible for exchange.

Please note that our exchange policy may be subject to change without prior notice. We recommend reviewing the policy at the time of your exchange request.

If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help you.