Bigger Than Life

At Bigger Than Life, we strive to provide our customers with high-quality custom products that meet their expectations. However, we understand that sometimes a return or exchange may be necessary. Please read our return policy carefully to understand the guidelines and procedures for returning custom products such as the Custom Backpack, Custom T-Shirt, Custom Drawstring Bag, and Vibrant Visions Custom Duffle Bag.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at james@id-infinite.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at james@id-infinite.com and send your item to: 533 E Clark St Pocatello, ID 83205 Pocatello Idaho US 83201.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 533 E Clark St Pocatello, ID 83205 Pocatello Idaho US 83201

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for choosing Bigger Than Life!

Thank you for choosing Bigger Than Life for your custom products. We strive to provide you with high-quality items that meet your expectations. However, if you need to exchange any of the following custom products - Custom Backpack, Custom T-Shirt, Custom Drawstring Bag, or Vibrant Visions Custom Duffle Bag - please review our exchange policy below:

1. Eligibility:

   • Exchanges are only available for custom products purchased directly from Bigger Than Life.
   • The item(s) must be in their original condition, unused, and with all tags and labels attached.
   • The exchange request must be made within 14 days of receiving the product(s).

2. Exchange Process:

   • To initiate an exchange, please contact our customer support team either by phone or email. Provide your order details and the reason for the exchange.
   • Our customer support team will guide you through the exchange process and provide you with a return merchandise authorization (RMA) number.
   • Once you receive the RMA number, carefully package the item(s) to be exchanged, including all original packaging materials.
   • Include a note inside the package with the RMA number, your contact information, and the desired size or design for the exchange.
   • Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method for your protection.

3. Exchange Conditions:

   • If the desired size or design for the exchange is available, we will ship the new item(s) to you.
   • If the desired size or design is not available, we will provide you with alternatives or issue a store credit for the value of the returned item(s).
   • The customer is responsible for any price differences in the exchanged item(s).
   • If the exchange is due to an error on our part (e.g., wrong size, defective item), we will cover all exchange-related expenses.

4. Non-Exchangeable Items:

   • Custom products with personalized names, images, or text specific to an individual are not eligible for exchange unless there is an error on our part.
   • Products that show signs of wear and tear, damage, or alterations by the customer are not eligible for exchange.

Please note that our exchange policy may be subject to change without prior notice. We recommend reviewing the policy at the time of your exchange request.

If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help you.

Refund Policy of Bigger Than Life

At Bigger Than Life, we take pride in delivering high-quality custom products tailored to your needs. We recognize that sometimes you may need to return a product. This policy outlines your rights and options, including our new 30-day return window.

**Custom Products:**

Our range, including the Custom Backpack, Custom T-Shirt, Custom Drawstring Bag, and Vibrant Visions Custom Duffle Bag, is made to your specifications. As such, they are unique and cannot be resold or reused. Our refund guidelines for custom products are as follows:

a. **Defective or Damaged Products:** If your custom product arrives defective or damaged, contact our customer support within 7 days of delivery. Provide photographic evidence of the issue for verification. We will offer a replacement or refund as appropriate.

b. **Incorrect Personalization:** If there is an error in personalization (like a misspelled name or incorrect image), inform us within 7 days of receipt. We will organize a replacement or refund based on your choice.

c. **Design or Color Discrepancies:** Differences in color or design due to monitor settings and manufacturing processes are expected. Refunds for slight discrepancies are not provided unless the difference significantly deviates from your approved design proof.

**Non-Customized Products:**

For non-customized items purchased alongside custom products, our standard return policy applies. Please consult our general refund policy for non-customized products for more details.

**30-Day Return Window:**

We now offer a 30-day return window for eligible products. To initiate a return:

a. Contact our customer support within 30 days of receiving the item, stating your reason for the return and providing any necessary documentation or photographs.

b. Our team will guide you through the return process and provide a return authorization if applicable.

c. Return the product in its original condition, with all packaging materials, tags, and accessories, following the instructions from our customer support team.

d. Upon receipt and inspection of the returned item, we will process your refund promptly. Refunds will be issued via the original payment method.

**Exclusions:**

The following are not eligible for refunds:

a. Changes in personal preference after customization.

b. Customer-provided information errors during ordering.

c. Normal wear and tear, misuse, or customer-inflicted damage.

d. Used, washed, or altered products.

**Contact Us:**

For questions or assistance regarding our refund policy, please reach out to our customer support. We are committed to your satisfaction with our products and services.

**Note:** This refund policy is subject to change without notice. Always refer to the latest version on our website or contact us for updates.